Shopper - Delivery Driver - Instacart

Instacart Shoppers

Posted On: 2021-02-28 (valid until 2021-03-31)

Location(s): Abingdon, VA, 24210

Salary: --

PART_TIME CONTRACTOR

About the job

Instacart is hiring more and more people for the role of Shopper. Instacart is looking for great people to join the delivery team who will thrive in a fast-paced dynamic environment, and bring new skills and ideas to the diverse workplace. For this role the basic requirement is a valid license with a car in good condition. As this role includes both In-store Shopper and Full Service Shopper hence you may need to fulfill slightly different requirements and responsibilities for the positions.

Full-service shopper

Full-service shoppers are independent contractors that use the Instacart platform to shop and deliver orders for their customers. This opportunity has lots of flexibility—you choose which batches you’d like to shop, with no limit on how many batches you can fulfill.

In-store shopper

In-store shoppers are Instacart employees who, among other things, shop and stage orders in one store at a time. These part-time shoppers work scheduled shifts, up to 29 hours per week. No car is required for this role. Requirements for the in-store shopper role include.

ABOUT THE COMPANY

Instacart, an online grocery delivery platform was founded in 2012 and has since then hired many full-service shoppers to help their customers shop and deliver groceries and other items to their doorsteps.Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since its founding Instacart employees have worked together to create a world where everyone has access to the food they love and more time to enjoy it together.

As an Instacart shopper, your main work will be to take information off an application regarding customers’ orders, and then ensure that they are delivered to them on time.

Basic Requirements

18 years of age or above

Eligibility to work in the U.S. or Canada

A smartphone or other gadgets

A functioning, registered car

Vehicle insurance, in accordance with local laws

Can lift 30+ pounds

Following Instacart’s food safety policies.

Customer service

Communication skills

Time management

Basic Responsibilities

Start the instacart shopper app in android or iPhone and accept the batch

Check live chat and other avenues to determine customers’ orders

Look through order details to determine what may or may not be available

Provide clients with information and help on certain products

Respond to questions regarding items, such as fashion products

confirm customers’ orders, and inquire into additional requirements

Lock customers’ orders, and provide them with delivery timelines

Handpick items on customers’ lists, in the right order

Ensure that they are properly placed into carts

Check items at the end of the picking spree to ensure that no item has been missed

Run items through the checkout counter and pay for them through cash or credit/debit cards

Pack customers’ items and place them in vehicles

Drive vehicles safely to customers’ homes and offices

Provide customers with ordered items, and associated bills

Collect cash and tender change and receipts

Take and respond to calls regarding problems such as incorrect deliveries

Handle exchanges and returns through the application, and by following set protocols and regulations

Ensure that any negative feedback is taken into account and handled according to company policy

Use feedback to improve customer services

Create and maintain logs of customer interactions on a daily basis.