Instacart, an online grocery delivery platform was founded in 2012 and has since then hired many full-service shoppers to help their customers shop and deliver groceries and other items to their doorsteps.Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since its founding Instacart employees have worked together to create a world where everyone has access to the food they love and more time to enjoy it together
As an Instacart shopper, your main work will be to take information off an application regarding customers’ orders, and then ensure that they are delivered to them on time.
Basic Requirements18 years of age or above Eligibility to work in the U.S. or CanadaA smartphone or other gadgetsA functioning, registered carVehicle insurance, in accordance with local lawsCan lift 30+ poundsFollowing Instacart’s food safety policies.Customer serviceCommunication skillsTime management
Basic ResponsibilitiesStart the instacart shopper app in android or iPhone and accept the batchCheck live chat and other avenues to determine customers’ ordersLook through order details to determine what may or may not be availableProvide clients with information and help on certain productsRespond to questions regarding items, such as fashion productsconfirm customers’ orders, and inquire into additional requirementsLock customers’ orders, and provide them with delivery timelinesHandpick items on customers’ lists, in the right orderEnsure that they are properly placed into cartsCheck items at the end of the picking spree to ensure that no item has been missedRun items through the checkout counter and pay for them through cash or credit/debit cardsPack customers’ items and place them in vehiclesDrive vehicles safely to customers’ homes and officesProvide customers with ordered items, and associated billsCollect cash and tender change and receiptsTake and respond to calls regarding problems such as incorrect deliveriesHandle exchanges and returns through the application, and by following set protocols and regulationsEnsure that any negative feedback is taken into account and handled according to company policyUse feedback to improve customer servicesCreate and maintain logs of customer interactions on a daily basis.